What Happens When You Request a Withdrawal
When you submit a withdrawal request, our cashier team checks that your account wallet matches the one registered on file — this is the key step that keeps your funds moving to the right place. Jakarta-based and other Indonesia accounts all follow the same path: confirm your wallet name, enter the amount, and submit. For DANA and OVO, the verification check runs
against your registered mobile number. GoPay withdrawals match against your linked GoPay account. Once the check clears, the transfer is queued. If there is a mismatch in wallet details, our support team contacts you directly to resolve it before the payout proceeds.